Privacy Policy Page

Privacy Policy

Last Updated: 06/05/2025

Sheltere is committed to protecting the privacy of its users — both Buyers and Sellers. This Privacy Policy outlines how Sheltere collects, uses, shares, and secures personal and sensitive user data in compliance with Google Play policies and applicable data protection laws.

1. Entity Responsible

This policy is issued by Sheltere, as identified in the app listing on Google Play and on the website.

2. Contact Information

For privacy-related inquiries, please contact:
📧 privacy@sheltere.com

3. Data We Collect

Sheltere may collect the following personal and sensitive user data:

• Name, email address, shipping and billing addresses
• Phone number (if required for delivery or communication)
• Payment-related information (processed securely through third-party payment providers)
• Photos, product descriptions, and communication messages between users
• Device and log information (IP address, device model, operating system)

4. How We Use the Data

The data we collect is used to:

• Facilitate transactions between Buyers and Sellers
• Provide customer support
• Improve app performance and user experience
• Ensure compliance with platform rules and applicable laws
• Communicate with users about orders, disputes, or support cases

5. Sharing of Data

We may share user data in the following situations:

• With Sellers, to complete purchases (e.g., shipping information)
• With service providers (e.g., payment processors) under data protection agreements
• When required by law or governmental authority
• To protect the rights and safety of our platform and users

6. Data Security

We implement appropriate security measures to safeguard your personal data, including encryption, secure servers, and regular security audits.

7. User Rights

Users have the right to:

• Access, update, or delete their personal data
• Request a copy of the data collected
• Withdraw consent at any time (where applicable)
• Submit complaints to a data protection authority

8. Data Retention

We retain personal data only for as long as necessary to provide our services and comply with legal obligations.

9. Children’s Privacy

Sheltere is not intended for use by children under the age of 13. We do not knowingly collect data from children. If we discover such data has been collected, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the date above and sending in-app or email notifications where appropriate.

For more details, please consult our Terms of Use.